Terms we use in this policy
When we say “Suchitro”, “we”, “our”, or “us”, we mean Suchitro.com, 33/1/9A, K.B. Sarani, Kolkata – 700080, which is the entity responsible for processing your personal data. When we say “website” or “platform” or “application”, we mean all of Suchitro’s websites and applications.
This policy page governs the manner in which Suchitro refunds the money and cancels the services with our customers / users and interns.
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying / opting for it, it provides all the details about the services we provide.
In case of dissatisfaction from our services, our customers, clients and interns have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact the us via contact us link.
Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients, customers and interns.
In case any client is not completely satisfied with our services we can provide a refund up to 50% of the total deal. However, a proper investigation will be put on place before the refund process is initiated.
If paid by credit card / payment gateway, refunds will be issued to the bank account, the details being provided by the clients / customers / interns at the time of refund and in case of wallet transfer, refund will be made to the same account from which the amount was transferred only after the details have been confirmed by the clients / customers / interns.
Changes to this Policy
LaughaLaughi has the discretion to update this policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage our customers, clients and interns to frequently check this page for any changes to stay informed. We will inform all our business partners when we will make any change to this policy after which the policy will be put to live on approval of the business partners.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Sumit Kumar Sengupta
33/1/9A, K Bose Sarani, Dumdum,
North 24 Parganas, West Bengal, 700080
Time: Mon – Sat (10:00 – 17:00)